Picture Motion Browser FAQ

FAQ's on Picture Motion Browser are introduced by category.

Category

Environment and Specifications
Import and Export
Play
Troubleshooting
Others


: Question
: Answer
Troubleshooting
The camera and the computer are connected via the USB cable, but the initial startup screen does not appear.
The message [There is not enough free hard disk space to import the media files.] is shown, and still images and videos cannot be imported.
I clicked , but my videos are not displayed with the Expand Videos function.
Unknown errors may occur while the videos are edited.
An error occurred when [Safely Remove Hardware] is executed while the camera and the computer are being connected.



The camera and the computer are connected via the USB cable, but the initial startup screen does not appear.
Make sure that the USB connection mode of the camera is set to [Mass Storage], or that is displayed on the task tray.
If it is not displayed, select [Start] - [All Programs] ([Programs] for Windows(R) 2000) - [Sony Picture Utility] - [Tools] - [Media Check Tool].


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2007-8-20 / 07_00052

The message [There is not enough free hard disk space to import the media files.] is shown, and still images and videos cannot be imported.
The drive that is set for the still images and video files to be imported (default is C:Drive) does not have enough free space. Increase the free space in the drive to import to.


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2007-8-20 / 07_00053

I clicked , but my videos are not displayed with the Expand Videos function.
Videos need analyzing in advance in order for you to use the Expand Videos function. Select [Tools] - [Analyze All Videos] to analyze all videos, or right-click each video and select [Analyze Videos].
The target video format of the Expand Videos function is MPEG4.



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2007-8-20 / 07_00057

Unknown errors may occur while the videos are edited.
Due to the memory installed in your computer, unknown errors may occur while video files are edited.
Take the following steps to increase the virtual memory.

For Windows(R) XP:

  1. Select [My Computer] - [Control Panel] - [System] in this order.
  2. Click the [Advanced] tab, and click [Settings] in the [Performance] frame.
  3. Click the [Advanced] tab, and check the [Total paging file size for all drives:] part in the [Virtual memory] frame.
  4. Click [Change], and enter values in the [Initial size] part.
  5. Click [Set], and click [OK].

For Windows(R) 2000:

  1. Select [My Computer] - [Control Panel] - [System] in this order.
  2. Click the [Advanced] tab, and click [Performance Options] in the [Performance] frame.
  3. Check the [Total paging file size for all drives:] part in the [Virtual memory] frame.
  4. Click [Change], and enter values in the [Initial size] part.
  5. Click [Set], and click [OK].

For Windows Vista:

  1. Select [Computer] - [Control Panel] - [System and Maintenance] - [System] in this order.
    * For Classic view, select [Computer] - [Control Panel] - [System] in this order.
  2. Click the [Advanced system settings], and click [Settings] in the [Performance] frame.
  3. Click the [Advanced] tab, and check the [Total paging file size for all drives:] part in the [Virtual memory] frame.
  4. Click [Change], enter values in the [Initial size] part.
    Click [Set] and click [OK].
    * Remove the check of [Automatically manage paging file size for all drives].
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2007-8-20 / 07_00059

An error occurred when [Safely Remove Hardware] is executed while the camera and the computer are being connected.
In case the computer is recognizing the camera or the applications are recognizing the internal memory of the camera or "Memory Stick Duo," an error may occur if the [Safely Remove Hardware] ([Unplug or Eject Hardware] for Windows(R) 2000) is run.
In this case, finish the running application or wait for some time and repeat the same step.
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2007-8-20 / 07_00060



Copyright 2007 Sony Corporation