Picture Motion Browser FAQ

FAQ's on Picture Motion Browser are introduced by category.

Category

	Environment and Specifications
	Import and Export
	Editing
	Data Disc Creation
	Printing
	Troubleshooting

: Question

: Answer

Troubleshooting

	When I connect the camera and the PC via the USB cable, or insert a recording medium into the PC, the software does not start importing images automatically.
	When I try to export media files to the camera, the error message [An unknown error occurred.] is displayed.
	I cannot play back media files that have been exported to the camera.
	I cannot send e-mails from the Picture Motion Browser.

	When I connect the camera and the PC via the USB cable, or insert a recording medium into the PC, the software does not start importing images automatically.

	Make sure if the is displayed on the task tray. If it is not displayed, select [Start] - [All Programs] ([Programs] for Windows(R) 2000) - [Sony Picture Utility] - [Tools] - [Media Check Tool]. Also, if the media files are stored on a disc medium such as a CD-R or DVD-R, the software does not import images automatically. In this case, select [Import Media Files] from the [File] menu, specify the drive in the [Import Media Files] window, and click [Import].

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2007-8-20 / 07_00071

	When I try to export media files to the camera, the error message [An unknown error occurred.] is displayed.

	This error message is displayed when the media files you want to export are damaged. In that case, execute [Update Database] from the [Tools] menu before exporting the files.

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2007-10-16 / 07_00091

	I cannot play back media files that have been exported to the camera.

	When exporting media files, first confirm that there is a checkmark next to [Change image size of pictures] in [Change...]. If there is no checkmark, insert one before exporting any more media files.

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2007-10-16 / 07_00093

	I cannot send e-mails from the Picture Motion Browser.

	Please check if the selected file is not RAW data. You cannot attach RAW data file to an e-mail. Also, check if MAPI is enabled in your e-mail software. (For details on MAPI, refer to the manual or help of your e-mail software.)

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2007-10-16 / 07_00095

Copyright 2007 Sony Corporation