PMB (Picture Motion Browser) FAQ

FAQ's on PMB (Picture Motion Browser) are introduced by category.

: Question

: Answer

Troubleshooting

	When I try to export media files to the camera, the error message [An unknown error occurred.] is displayed.
	When I try to export media files, the error message [The data exceeds the free space in the camera's internal memory. Reduce the number of media files to be exported.] is displayed.
	I cannot send e-mails from the PMB (Picture Motion Browser).
	Media files exported from PMB (Picture Motion Browser) cannot be played back properly on the camera
	I cannot upload files to the network services.
	The Expand Videos function is not executed.
	PMB (Picture Motion Browser) does not work properly.
	AVCHD images recorded by a camcorder cannot be imported into the computer with PMB (Picture Motion Browser).

	When I try to export media files to the camera, the error message [An unknown error occurred.] is displayed.

	This error message is displayed when the media files you want to export are damaged. In that case, execute [Update Database] from the [Tools] menu before exporting the files.

2007-10-16 / 07_00091

	When I try to export media files, the error message [The data exceeds the free space in the camera's internal memory. Reduce the number of media files to be exported.] is displayed.

	The camera's internal memory capacity, or the upper limit of the number of media files (40000), has been exceeded. Reduce the number of media files to be exported, or delete unnecessary files from the camera.

2007-10-16 / 07_00094

	I cannot send e-mails from the PMB (Picture Motion Browser).

	Please check if the selected file is not RAW data. You cannot attach RAW data file to an e-mail. Also, check if MAPI is enabled in your e-mail software. (For details on MAPI, refer to the manual or help of your e-mail software.)

2007-10-16 / 07_00095

	Media files exported from PMB (Picture Motion Browser) cannot be played back properly on the camera

	Media files may be played back by changing the image size to VGA or HDTV when exporting media files.

2008-8-25 / 08_00037

	I cannot upload files to the network services.

	This may occur when the date and time setting of the computer is incorrect. Set the date and time of the computer correctly.

2009-1-22 / 08_00093

	The Expand Videos function is not executed.

	Videos need analyzing in advance in order for you to use the Expand Videos function. Select [Tools] - [Analyze All Content] to analyze all videos, or right-click each video and select [Analyze Media Files].

2009-1-22 / 08_00094

	PMB (Picture Motion Browser) does not work properly.

	If free codecs or codec packs are installed in the computer, the following symptoms may occur. Videos cannot be converted to WMV videos Videos cannot be edited Videos cannot be played back Thumbnails for some file formats are displayed as OS automatically shuts down Videos cannot be imported Video analysis fails The Runtime error occurs when launching PMB These symptoms can be corrected by uninstalling the free codecs or codec packs.

2009-2-10 / 09_00004

	AVCHD images recorded by a camcorder cannot be imported into the computer with PMB (Picture Motion Browser).

	As PMB (Picture Motion Browser) supplied to your camcorder does not support the AVCHD format, the images cannot be imported.

2009-4-16 / 09_00007