Picture Motion Browser FAQ

FAQ's on Picture Motion Browser are introduced by category.

Category

Environment and Specifications
Import and Export
Editing
Data Disc Creation
Printing
Troubleshooting


: Question
: Answer
Troubleshooting
When I connect the camera and the PC via the USB cable, or insert a recording medium into the PC, the software does not start importing images automatically.
When I try to export media files to the camera, the error message [An unknown error occurred.] is displayed.
I cannot play back media files that have been exported to the camera.
When I try to export media files, the error message [The data exceeds the free space in the camera's internal memory. Reduce the number of media files to be exported.] is displayed.
I cannot send e-mails from the Picture Motion Browser.



When I connect the camera and the PC via the USB cable, or insert a recording medium into the PC, the software does not start importing images automatically.
Make sure if the is displayed on the task tray.
If it is not displayed, select [Start] - [All Programs] ([Programs] for Windows(R) 2000) - [Sony Picture Utility] - [Tools] - [Media Check Tool].
Also, if the media files are stored on a disc medium such as a CD-R or DVD-R, the software does not import images automatically. In this case, select [Import Media Files] from the [File] menu, specify the drive in the [Import Media Files] window, and click [Import].


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2007-8-20 / 07_00071

When I try to export media files to the camera, the error message [An unknown error occurred.] is displayed.
This error message is displayed when the media files you want to export are damaged. In that case, execute [Update Database] from the [Tools] menu before exporting the files.


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2007-10-16 / 07_00091

I cannot play back media files that have been exported to the camera.
When exporting media files, first confirm that there is a checkmark next to [Change image size of pictures] in [Change...].
If there is no checkmark, insert one before exporting any more media files.


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2007-10-16 / 07_00093

When I try to export media files, the error message [The data exceeds the free space in the camera's internal memory. Reduce the number of media files to be exported.] is displayed.
The camera's internal memory capacity, or the upper limit of the number of media files (40000), has been exceeded. Reduce the number of media files to be exported, or delete unnecessary files from the camera.


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2007-10-16 / 07_00094

I cannot send e-mails from the Picture Motion Browser.
Please check if the selected file is not RAW data. You cannot attach RAW data file to an e-mail.
Also, check if MAPI is enabled in your e-mail software. (For details on MAPI, refer to the manual or help of your e-mail software.)


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2007-10-16 / 07_00095



Copyright 2007 Sony Corporation