Picture Motion Browser FAQ

FAQ's on Picture Motion Browser are introduced by category.

Category

Environment and Specifications
Import and Export
Play
One Touch Disc Burn
Handycam Utility
Troubleshooting


: Question
: Answer
Troubleshooting
Import does not start, though the computer and camcorder are connected via USB cable and the [ USB CONNECT] is set, or recording media is inserted to the computer.
The message [There is not enough free hard disk space to import the media files.] is shown, and videos cannot be imported.
The DVD creation does not start, though the computer and camcorder are connected via USB connection cable and the One Touch Disc Burn status is set.
Unknown errors may occur while the videos are edited or the DVD authoring is run.
When the One Touch Disc Burn is executed, the message [Cannot begin because there is not enough free disk space on the hard disk drive selected for storage of temporary files.] is shown.
The Expand Videos function is not executed.
The message [There is not enough free hard disk space to import the media files.] is shown, and still images and videos cannot be imported.
An error occurred when [Safely Remove Hardware] is executed while the camera and the computer are being connected.
I cannot send e-mails from the Picture Motion Browser.
An error occurred when [Safely Remove Hardware] is executed while the camcorder and the computer are being connected.



Import does not start, though the computer and camcorder are connected via USB cable and the [ USB CONNECT] is set, or recording media is inserted to the computer.
Make sure if the is displayed on the task tray. If it is not displayed, select [Start] - [All Programs] ([Programs] for Windows(R) 2000) - [Sony Picture Utility] - [Tools] - [Media Check Tool].

If you set the disc such as CD-R and DVD-R in the computer, automatic import of still images is not executed. If you import the media files recorded in the disc, select [Import Media Files] in the [File] menu of the Picture Motion Browser, and specify the drive in the [Import Media Files] screen, and click [Import].


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2008-1-28 / 08_00020

The message [There is not enough free hard disk space to import the media files.] is shown, and videos cannot be imported.
The drive that is set for the video files to be imported (default is C:Drive) does not have enough free space. Increase the free space in the drive to import to, or decrease the video files to be imported.


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2007-6-1 / 07_00006

The DVD creation does not start, though the computer and camcorder are connected via USB connection cable and the One Touch Disc Burn status is set.
Make sure if the is displayed on the task tray.
If it is not displayed, select [Start] - [All Programs] ([Programs] for Windows(R) 2000) - [Sony Picture Utility] - [Tools] - [Media Check Tool].


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2007-7-2 / 07_00019

Unknown errors may occur while the videos are edited or the DVD authoring is run.
Due to the memory installed in your computer, unknown errors may occur while video files are edited or the DVD authoring is run.
Take the following steps to increase the virtual memory.

For Windows(R) XP:

  1. Select [My Computer] - [Control Panel] - [System] in this order.
  2. Click the [Advanced] tab, and click [Settings] in the [Performance] frame.
  3. Click the [Advanced] tab, and check the [Total paging file size for all drives:] part in the [Virtual memory] frame.
  4. Click [Change], and enter values in the [Initial size] part.
  5. Click [Set], and click [OK].

For Windows(R) 2000:

  1. Select [My Computer] - [Control Panel] - [System] in this order.
  2. Click the [Advanced] tab, and click [Performance Options] in the [Performance] frame.
  3. Check the [Total paging file size for all drives:] part in the [Virtual memory] frame.
  4. Click [Change], and enter values in the [Initial size] part.
  5. Click [Set], and click [OK].

For Windows Vista:

  1. Select [Computer] - [Control Panel] - [System and Maintenance] - [System] in this order.
    * For Classic view, select [Computer] - [Control Panel] - [System] in this order.
  2. Click the [Advanced system settings], and click [Settings] in the [Performance] frame.
  3. Click the [Advanced] tab, and check the [Total paging file size for all drives:] part in the [Virtual memory] frame.
  4. Click [Change], enter values in the [Initial size] part.
    Click [Set] and click [OK].
    * Remove the check of [Automatically manage paging file size for all drives].
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2007-7-2 / 07_00033

When the One Touch Disc Burn is executed, the message [Cannot begin because there is not enough free disk space on the hard disk drive selected for storage of temporary files.] is shown.
Select the [All Programs] - [Sony Picture Utility] - [Handycam Tools] - [One Touch Disc Burn Settings] in this order, check the [Location for temporary files] in the displayed screen. Change the drive to save temporary files, or increase the free space of the drive.


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2007-6-1 / 07_00038

The Expand Videos function is not executed.
Videos need analyzing in advance in order for you to use the Expand Videos function. Select [Tools] - [Analyze All Videos] to analyze all videos, or right-click each video and select [Analyze Videos].

Note

The target video format of the Expand Videos function is the AVCHD 1080i format or MPEG2.


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2007-7-2 / 07_00040

The message [There is not enough free hard disk space to import the media files.] is shown, and still images and videos cannot be imported.
The drive that is set for the still images and video files to be imported (default is C:Drive) does not have enough free space. Increase the free space in the drive to import to.


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2007-8-20 / 07_00053

An error occurred when [Safely Remove Hardware] is executed while the camera and the computer are being connected.
In case the computer is recognizing the camera or the applications are recognizing the internal memory of the camera or "Memory Stick Duo," an error may occur if the [Safely Remove Hardware] ([Unplug or Eject Hardware] for Windows(R) 2000) is run.
In this case, finish the running application or wait for some time and repeat the same step.
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2007-8-20 / 07_00060

I cannot send e-mails from the Picture Motion Browser.
Please check if the selected file is not RAW data. You cannot attach RAW data file to an e-mail.
Also, check if MAPI is enabled in your e-mail software. (For details on MAPI, refer to the manual or help of your e-mail software.)


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2007-10-16 / 07_00095

An error occurred when [Safely Remove Hardware] is executed while the camcorder and the computer are being connected.
In case the computer is recognizing the camcorder or an application is recognizing the media in the camcorder, an error may occur if the [Safely Remove Hardware] ([Unplug or Eject Hardware] for Windows(R) 2000) is run.

In this case, finish the running application or wait for some time and repeat the same step.
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2008-1-28 / 08_00008



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