Picture Motion Browser FAQ

FAQ's on Picture Motion Browser are introduced by category.

Category

Environment and Specifications
Import and Export
Play
Editing
Data Disc Creation
Printing
Troubleshooting


: Question
: Answer
Troubleshooting
The message [There is not enough free hard disk space to import the media files.] is shown, and still images and videos cannot be imported.
An error occurred when [Safely Remove Hardware] is executed while the camera and the computer are being connected.
When I connect the camera and the computer via the USB cable, or insert a recording medium into the computer, the software does not start importing images automatically.
When I try to export media files to the camera, the error message [An unknown error occurred.] is displayed.
I cannot play back media files that have been exported to the camera.
I cannot send e-mails from the Picture Motion Browser.



The message [There is not enough free hard disk space to import the media files.] is shown, and still images and videos cannot be imported.
The drive that is set for the still images and video files to be imported (default is C:Drive) does not have enough free space. Increase the free space in the drive to import to.


back to top
2007-8-20 / 07_00053

An error occurred when [Safely Remove Hardware] is executed while the camera and the computer are being connected.
In case the computer is recognizing the camera or the applications are recognizing the internal memory of the camera or "Memory Stick Duo," an error may occur if the [Safely Remove Hardware] ([Unplug or Eject Hardware] for Windows(R) 2000) is run.
In this case, finish the running application or wait for some time and repeat the same step.
back to top
2007-8-20 / 07_00060

When I connect the camera and the computer via the USB cable, or insert a recording medium into the computer, the software does not start importing images automatically.
Make sure if the is displayed on the task tray.
If it is not displayed, select [Start] - [All Programs] ([Programs] for Windows(R) 2000) - [Sony Picture Utility] - [Tools] - [Media Check Tool].
Also, if the media files are stored on a disc medium such as a CD-R or DVD-R, the software does not import images automatically. In this case, select [Import Media Files] from the [File] menu, specify the drive in the [Import Media Files] window, and click [Import].


back to top
2007-8-20 / 07_00071

When I try to export media files to the camera, the error message [An unknown error occurred.] is displayed.
This error message is displayed when the media files you want to export are damaged. In that case, execute [Update Database] from the [Tools] menu before exporting the files.
back to top
2007-10-16 / 07_00091

I cannot play back media files that have been exported to the camera.
When exporting media files, first confirm that there is a checkmark next to [Change image size of pictures] in [Change...].
If there is no checkmark, insert one before exporting any more media files.
back to top
2007-10-16 / 07_00093

I cannot send e-mails from the Picture Motion Browser.
Please check if the selected file is not RAW data. You cannot attach RAW data file to an e-mail.
Also, check if MAPI is enabled in your e-mail software. (For details on MAPI, refer to the manual or help of your e-mail software.)


back to top
2007-10-16 / 07_00095



Copyright 2008 Sony Corporation